Discount Cleaning Products - FALSE ADVERTISMENT!!! Bad Customer Service!!!
FALSE ADVERTISMENT!!! I bought the Hoover Linx Cordless Stick Vacuum and it came in horrible condition! This was advertised as, โNew: A brand-new, unused, unopened, undamaged item in its original packagingโ but clearly not the case. 1, the handle of the vacuum would not screw on or stay on. 2, some oily substance was all over the vacuum. 3, the body was all scratched up. 4, battery life only lasted for 10 minutes even after it was fully charged.
I called Discount Cleaning Productโs customer service. Each time I called, no one answers, no one returns my calls when leaving a message and no one returns my call even after promising to call back (5 times). Yes, I said 5 times, not exaggerating! At one point someone answer the phone and hung up. It was very obvious that they were avoiding my calls. Especially from Amanda Kohout title โKey Account Executiveโ. Each time I spoke with her she acted very polite and promised me she would call me back or have someone call me back to assist me. WAS I FOOLED! For three weeks straight I was trying to get some customer service. I left message, emailed, and was ensured by Desiree, Missy, and Amanda a returned call. Please note that I was very nice each time I spoke with them too.
To sum up my complaint and hopefully save someone else from buying from them:
1. Fales Advertising
2. Bad Customer Service
3. Products is in very poor condition
Monetary Loss: $100.
Location: Burbank, California
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