Not resolved
15 comments

I couldn't wait to receive my Dirt Devil Carpet Shampooer. I received it Friday and Sunday starting using it by cleaning my two hallways but didn't go any further as I wasn't happy with the results. I had a Bissell Heat Pro that had quit but I had been happy with it until I started having trouble with it after around 5 years. I can't call the Dirt Devil a steam cleaner as I did add hot tap water but I couldn't tell a lot of difference in my carpet. It was heavy and I kept going over & over it plus then over it again with what was hopefully a clean water rinse. With my Bissell, I could go over the carpet & suck up water. I tried to go over & over after the clean water rinse but couldn't tell that it was picking up anything.. The carpets were wetter than with my Bissell. It only makes sense as you can tell by the dirty water that is sucked up is less than the clean water going out. I would really like to just return it for a refund. What procedure do I go about to do this?

This is the first message I sent to Discount Cleaning Products & have not had any satisfaction from them. You can call & the only thing you can do is leave & message with a promise of a return call in a few minutes. I have called several times & never received a return call.

DO NOT BUY FROM THIS COMPANY

Had an Experience with Discount Cleaning Products?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#641606

Worst customer service I have ever experienced.Do NOT order from them.

It has been weeks and I have received nothing even though they charged my credit card a month ago.

Be warned, they will not answer the phone, they will not answer your email.They are theives!!!!

Anonymous
Mount Laurel, New Jersey, United States #629747

They sent me the wrong product and it has been a nightmare to contact them!!! Horrible customer service!!!

Anonymous
Burbank, California, United States #580412

Warning!!!Discount Cleaning Products deletes all bad review from their web site.

I posted a bad review on a few products and they delete them.Don't trust their advertised products.

Anonymous
Los Angeles, California, United States #580410

FALSE ADVERTISMENT!!! I bought the Hoover Linx Cordless Stick Vacuum RM (Factory Serviced) and it came in horrible condition! This was advertised as, “New: A brand-new, unused, unopened, undamaged item in its original packaging” but clearly not the case. 1, the handle of the vacuum would not screw on or stay on. 2, some oily substance was all over the vacuum. 3, the body was all scratched up. 4, battery life only lasted for 10 minutes even after it was fully charged.

I called Discount Cleaning Product’s customer service. Each time I called, no one answers, no one returns my calls when leaving a message and no one returns my call even after promising to call back (5 times). Yes, I said 5 times, not exaggerating! At one point someone answer the phone and hung up. It was very obvious that they were avoiding my calls. Especially from Amanda Kohout title “Key Account Executive”. Each time I spoke with her she acted very polite and promised me she would call me back or have someone call me back to assist me. WAS I FOOLED! For three weeks straight I was trying to get some customer service. I left messages, emailed, and was ensured by Desiree, Missy, and Amanda a returned call. Please note that I was very nice each time I spoke with them too.

Finally when I got through to Desiree, I explained my service issue and begged for help. Yes you read correct, I humbly begged! I promised them if they can resolve my vacuum issue that I will never call them again. That...

The second order was not much better. At least the handle stays on but the battery life is still only 10 to 15 minutes long. Just enough time to clean the dog house. So instead of returning the Hoover unsatisfactory refurbished stick vac, I decided to keep it so that I won’t have to go through Discount Cleaning Product’s *** Service.

To sum up my complaint and hopefully save someone else from buying from them:

1. Fales Advertising

2. Bad Customer Service

3. Refurbish products is in very poor condition

Show more
Anonymous
#463029

many of the items they list for sale, are not even in available. you'll discover this a week or so after you have ordered and paid. still waiting for my refund, filing a dispute with my CC company.

Anonymous
#402145

I notice the only good comments concerning Discount Cleaning is if they are happy with the product they purchased. So I still stick with my original statement - DO NOT BUY FROM DISCOUNT CLEANING. There are reputable dealers you can buy from that stand behind their products.

maggierose18
to Margaret R Wise #629815

I see I'm not the only one that was very dissatisfied with Discount Cleaning.Everyone needs to put the word out to not buy anything from Discount Cleaning.

Bed, Bath & Beyond, Sam's, Amazon, Wal-Mart - buy from anyone who stands behind their products.

DO NOT BUY ANYTHING FROM DISCOUNT CLEANING.I see there is 12 reviews & only one good which I wonder if that was written from someone who works for them.

Anonymous
#401263

Thanks for the warning commentors I'll get it somewhere else

Anonymous
#236065

I think Discount Cleaning Products is a great company.I purchase a vacuum from them that shipped out right away and I had it within 3 days.

I actually placed the order with Amanda and she was a very polite and helpful woman. I recommend them to everyone.

Prices are low and customer service is fantastic!:)

maggierose18
to Happy Customer #629816

Happy Customer - I would bet you work for Discount Cleaning Products.

You May Also Like